Refund policy

General
All orders are accepted and goods supplied subject to the following express terms and conditions (the Company's standard conditions of sale) and, save to the extent that the exclusion or restriction of liability may be prohibited by statute, all other conditions, warranties and representations, expressed or implied and statutory or otherwise, except as to title, are hereby excluded. Any order placed by a customer shall constitute an offer to contract upon these express terms and conditions, and no addition thereto or variation therefrom, whether contained in the customer's order or otherwise shall apply unless expressly agreed in writing by the Company's authorised representative. These terms and conditions do not affect our customers' statutory rights.

Definitions
"The Company" means the organisation currently trading as Lykalyte (NZ) Ltd.
"The Customer" means any company, firm, or individual or agent thereof to whom the Company may agree to sell goods in accordance with the Company's standard conditions of sale.
"The Goods" means the articles or things or services or any part of them to be provided by the Company in accordance with the Company's standard conditions of sale.
All other words and expressions are to be given their normal English meaning taken in the context of the Contract. Any dispute as to the meaning of a word is to be settled by reference to the Oxford English Dictionary.
Any reference to a clause shall mean a clause of these terms and conditions unless otherwise stated.
The use of headings in these terms and conditions shall be for convenience only and shall not affect the interpretation of these terms and conditions.
Reference to any statute or statutory provision or any other regulation includes any provision which subsequently supersedes it or re-enacts it (whether with or without modification).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns Policy
Where the customer rejects the Goods as not being in accordance with the customer's requirement, the company shall reserve the right to refund all or part of the original invoiced amount, and recover any costs incurred in the return. For returns of standard goods which are returned in unopened packaging and in good condition, the company will normally refund the cost of the item as invoiced less a standard 15% charge for restocking.
The customer shall obtain a Return Material Authorisation (RMA) number from the company in advance of returning any items (or, when the company arranges for collecting from the customer).
The company will process the returned item then notify the customer via e-mail of the refund.
The refund shall be in the same form of payment originally used for purchase within three weeks of the company receiving the returned item(s).
Our refunds policy does not affect your statutory rights.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@lykalyte.co.nz. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@lykalyte.co.nz.

Passing of Risk and Property

Risk in the Goods shall pass to the customer on delivery.
Property in the Goods shall remain in the Company until payment in full therefore has been made by the customer.
If payment in full is not made in accordance with the Company's standard conditions of sale the Company may require the customer to return the Goods forthwith and if the requirement is not immediately complied with the Company shall be entitled at any time and without notice to retake possession of the whole or any part of the Goods (and for that purpose to enter the premises occupied by the customer and sever the Goods from anything they are attached to without being responsible for any damage thereby caused) without prejudice to any other remedy that may be available to the Company.
8. Manufacturer Specification
The Company will not be liable in respect of any loss or damage caused by or resulting from any variation for whatever reason in the Manufacturer's specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation. The Company will endeavour to advise the customer of any such impending variation as soon as it receives notice thereof from the Manufacturer.

Defects and Use
Save as herein expressly provided, and save to the extent that the exclusion or restriction of liability may be prohibited by statute, the Company shall not be liable for any loss of whatsoever nature or to whomsoever or whatsoever caused arising out of the use of the Goods. The Customer shall indemnify the Company against all claims made against the company by any third party in respect, thereof. Unless otherwise agreed in writing.

Where the Goods are rejected by the Customer as not being in accordance with the Customer's order, the Company will only accept the return of such Goods provided that it receives written notice thereof, giving detailed reasons for rejection, within 14 days of receipt of the Goods by the customer, and if such notice is not received by the Company within the said period of 14 days the Goods shall be deemed to have been accepted by the customer. The Company will not consider any claim for compensation, indemnity, or refund until liability if any has been established or agreed with the Manufacturer and where applicable the Insurance Company and under no circumstances shall the invoiced costs of the goods be deducted or set off by the customer until the Company has passed a corresponding credit note.
In the case of defects or faulty workmanship in the Goods or any part thereof the customer shall not be entitled to receive any compensation, credit or refund in excess of that received by the Company under any guarantee or warranty given to it by the Manufacturer or the supplier thereof.

Shelly Products

Should you require technical support, please visit the Shelly Customer Support page https://www.shelly.com/en/support-knowledge/support. If after checking the Knowledge Base and FAQ’s you require further assistance, you can create a support ticket here https://support.shelly.cloud/en/support/home.

If a Shelly product bought from Lykalyte is not working correctly and you need a replacement, please forward full details of your support ticket with Shelly (Shelly FAQs & Support Ticket Portal) along with your invoice number to support@lykalyte.co.nz

Warranty
The warranty period is 12 months from the date of delivery to the customer.
The Company undertakes to replace or repair free of charge any components supplied against the Customer's order which in the opinion of the Company became defective due to faulty material or bad workmanship within the warranty period.
The Company's warranty does not apply to the remedying of defects caused by ordinary wear and tear, accidents, misuse or neglect, adjustments or modifications by other than employees of the Company or their accredited agents. Nor does the warranty imply any liability for damage arising directly or indirectly from any defect in the goods or delay to remedying any defects.
Specifically the Warranty does not apply to the remedying of defects caused by over-voltage caused by whatever means.

Consumer Guarantees Act
We are bound by New Zealand Law and the Consumer Guarantees Act. Nothing in this policy can override your rights under this act.

Terms updated 28/11/2025